User Guide: How to Set Up Multifactor Authentication

This section explains how to set up the third-party authenticator method. When utilizing this method, the user retrieves a 6-digit code through a third-party app such as Duo, Google or Microsoft Authenticator and is prompted to enter the code into the interface.

1. Log in to a Fannie Mae browser-based application for the first time.
2. After providing the correct User ID and password, the user will be prompted to set up the MFA verification method via the Help Us Protect Your Account panel
3. If not yet done, please download and install the desired third-party authenticator app from the App Store or Google Play on your device.

   Note: The following third-party apps have been tested and validated: Google Authenticator, Microsoft Authenticator, and Duo.

4. Click the Set Up button next to Third-Party Authenticator App.
   
5. If desired, change the Device Nickname, then select Continue.

   Note: Nickname will auto populate but user can update the Nickname.
   
   The Device Nickname can contain numbers, letters, and the following special characters: space ( ), asterisk (*), hyphen (-), underscore (_), and apostrophe (‘). The maximum length is 30 characters.

   
6. Scan the QR code using the third-party authenticator app, then select Continue.
   
7. Enter the 6-digit code from the third-party authenticator app in the boxes, then select Verify.

   Note: User has 6 attempts to enter the valid code. If the code expires, enter the new code from the third-party authenticator app.

   
8. Once successfully registered, the user has the option to:
   • Set third-party authentication app as the preferred authentication method
   • Continue to Application
   • Set up more verification methods
   • Manage MFA settings
   

   Notes:

   To set this method as your preferred verification method, click the Set as preferred verification method checkbox. The Set up more verification methods option will be unavailable once you click the Set as preferred verification method checkbox. To set up more verification methods, you can always select Manage MFA Settings.

   Refer to User Guide: How to Manage Multifactor Authentication for more information on how to manage MFA settings.

9. The user will receive a confirmation email upon receipt of the success notification.

This section explains how to set up the text message authentication method. When utilizing this method, the user receives a 6-digit code in a text message to their device. Corporate Admin from your organization should select Package 2 to make Text Message available.

1. Log in to a Fannie Mae browser-based application for the first time
2. After providing the correct User ID and password, the user will be prompted to set up the MFA verification method via the Help Us Protect Your Account panel
3. Click the Set Up button next to Text Message.
   
4. United States of America will be the default selection in the Country field, click in the Country field to open the drop down to change the country, enter the Mobile Phone Number, edit the Device Nickname if desired, then click Continue.

   Notes:

   The Mobile Phone Number must be a valid phone number for the Country selected. This field can only contain numbers.

   The Device Nickname can only contain numbers, letters, and the following special characters: space ( ), asterisk (*), hyphen (-), underscore (_), and apostrophe (‘). The maximum length is 30 characters.

   
5. Enter the 6-digit code sent via text message to the mobile phone number entered in Step 2 in the boxes, then select Verify.

   Note: User has 6 attempts to enter the valid code. The code is valid for 15 minutes. If the code expires, select Resend Code to receive new code. There is a daily limit of 10 codes for texts and phone calls.

   
6. Once successfully registered, the user has the option to:
   • Set text message as the preferred authentication method
   • Continue to Application
   • Set up more verification methods
   • Manage MFA settings
   

   Notes:

   To set this method as your preferred verification method, click the Set as preferred verification method checkbox. The Set up more verification methods option will be unavailable once you click the Set as preferred verification method checkbox. To set up more verification methods, select Manage MFA Settings.

   Refer to User Guide: How to Manage Multifactor Authentication for more information on how to manage MFA settings.

7. The user will receive a confirmation email upon receipt of the success notification.

This section explains how to set up the automated phone call authentication method. When utilizing this method, the user receives a 6-digit code via an automated phone call and is prompted to enter the code into the interface.

1. Log in to a Fannie Mae browser-based application for the first time
2. After providing the correct User ID and password, the user will be prompted to set up the MFA verification method via the Help Us Protect Your Account panel
3. Select the Set Up button next to Automated Phone Call.
   
4. United States of America will be the default selection in the Country field, click in the Country field to open the drop down to change the country, enter the Mobile Phone Number, edit the Device Nickname if desired, then click Continue.

   Notes:

   The Phone Number must be a valid phone number for the Country selected. This field can only contain numbers.

   The Device Nickname can only contain numbers, letters, and the following special characters: space ( ), asterisk (*), hyphen (-), underscore (_), and apostrophe (‘). The maximum length is 30 characters.

   
5. Enter the 6-digit code sent via automated phone call to the phone number entered in Step 2 in the boxes, then select Verify.

   Note: User has 6 attempts to enter the valid code. The code is valid for 15 minutes. If the code expires, select Resend Code to receive new code. There is a daily limit of 10 codes for texts and phone calls.

   
6. Once successfully registered, the user has the option to:
   • Set phone call as the preferred authentication method
   • Continue to Application
   • Set up more verification methods
   • Manage MFA settings
   

   Notes:

   To set this method as your preferred verification method, click the Set as preferred verification method checkbox. The Set up more verification methods option will be unavailable once you click the Set as preferred verification method checkbox. To set up more verification methods, select Manage MFA Settings.

   Refer to User Guide: How to Manage Multifactor Authentication for more information on how to manage MFA settings.

7. The user will receive a confirmation email upon receipt of the success notification.

This section explains how to set up the email authentication method. When utilizing this method, the user receives a 6-digit code at the email address registered with Fannie Mae and is prompted to enter the code into the interface. Fannie Mae registered email address method will be available for all users.

1. Log in to a Fannie Mae browser-based application for the first time.
2. After providing the correct User ID and password, the user will be prompted to set up the MFA verification method via the Help Us Protect Your Account panel
3. Click the Set Up button next to Email.
   
4. Enter the 6-digit code sent to the email address registered with Fannie Mae in the boxes, then select Verify.

   Note: User has 6 attempts to enter the valid code. The code is valid for 15 minutes. If the code expires, select Resend Code to receive new code.

   
5. Once successfully registered, the user has the option to:
   • Set email as the preferred authentication method
   • Continue to Application
   • Set up more verification methods
   • Manage MFA settings
   

   Notes:

   To set this method as your preferred verification method, click the Set as preferred verification method checkbox. The Set up more verification methods option will be unavailable once you click the Set as preferred verification method checkbox. To set up more verification methods, select Manage MFA Settings.

   Refer to User Guide: How to Manage Multifactor Authentication for more information on how to manage MFA settings.

6. The user will receive a confirmation email upon receipt of the success notification

This section explains how to set up the Security Key authentication method for Fannie Mae multifactor authentication. The User can verify their identity by simply plugging a security key into the computer’s USB port. Different types of security keys are available for purchase from your preferred retailer.

Once you pair your security key with Fannie Mae multifactor authentication, your next log in will prompt you to touch the security key to verify your identity.

1. Log in to any Fannie Mae browser-based application.
2. After providing the correct User ID and password, the user will be prompted to set up the MFA verification method via the Help Us Protect Your Account panel.
3. Click the Set Up button next to Security Key.
   
4. Click the Continue button on the Setup Your Security Key screen.
   
5. Select USB Security Key on the new pop-up screen.

   Note: Screen appearance may vary depending on the type of browser, browser version and security key brand that is used.

   
6. Insert and touch the security key.

   Note: Screen appearance may vary depending on the type of browser, browser version and security key brand that is used.

   
7. Enter the PIN for your security key if required.

   Note: Screen appearance may vary based on security key brand used or how the initial registration was done.

   
8. Touch your security key again to complete the request.

   Note: This screen might look different for different brands of Security Key or how initial registration was done.

   
9. Once the security key is properly registered, enter a nickname for your security key on the Create a Nickname screen.
   
10. Click Continue.
    Once successfully registered, the user has the option to set security Key as the preferred authentication method before selecting of the following options:
    • Continue to Application;
    • Set up more verification methods; or
    • Manage MFA settings
    

    Notes:

    The Set up more verification methods option will be unavailable once you click the Set as preferred verification method checkbox. To set up more verification methods, you can always select Manage MFA Settings.

    Refer to User Guide: How to Manage Multifactor Authentication for more information on how to manage MFA settings.

11. The user will receive a confirmation email upon receipt of the success notification.

The Success Notification panel is returned upon completion of a registration method(s). After the initial selection of an authentication method the user can establish additional verification methods by clicking on the Set up more verification methods link. The Set as preferred method checkbox defines the registered method as the default authentication method. The user can opt to go directly to the application by clicking the Continue to Application button. The user can also click the Manage MFA settings link to add an additional MFA verification method, delete MFA verification method, change preferred MFA verification method, and change device nickname.