E-1-02, List of Contacts (02/05/2025)
Introduction
This topic contains contact information for Fannie Mae and other resources referenced in this Guide.
| Name | Contact Information | Purpose |
|---|---|---|
Capital Markets Operations
Trade Confirmations Allocations
|
800-752-4233 or 202-243-5423 Fax: 240-699-3890 202-752-5384 Fax: 202-752-3439 |
For verifying MBS trade information For communicating TBA pool notifications and trade pair-offs |
| Capital Markets Pricing and Sales Desk |
800-752-0257 (Whole Loan and MBS) 866-944-3863 (Early Funding) 202-752-7875 (Structured Transaction Group) |
For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries |
|
Changes in Lender Organization |
|
To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization including Form 1001, as applicable. |
| Condo Project Manager (CPM) Management Team | For inquiries related to CPM. | |
| Custodian Oversight and Monitoring |
custodian_oversight@fanniemae.com 2000 Opportunity Way, Reston VA 20190 |
For inquiries about document custody or for requests to move loans from one custodian to another |
| Customer Support (Single-Family Technology Support) |
800-2FANNIE (800-232-6643)
800–917–9291 (Uniform Collateral Data Portal) |
For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services |
| Defense Manpower Data Center | https://mla.dmdc.osd.mil/mla/#/home | To obtain verification of employment for military personnel |
| Digital Data Control Team - LQC | DDC_inventory@fanniemae.com
Fannie Mae Loan Quality CenterGranite Park VII 5600 Granite Parkway Plano, TX 75024 |
For inquiries related to loan file and documentation submissions. |
| eMortgage Custodian Oversight Department | eMortgage_Custody@fanniemae.com | For inquiries or requests related to eNote custodial transfers |
| eMortgage Group | eMortgage_Group@fanniemae.com | For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes. |
| Fannie Mae Assignment Address |
Fannie Mae Mail Drawer: Assignments 1100 15th Street, NW Washington, DC 20005 |
For assignments |
| Fannie Mae Credit Portfolio Management | Granite Park VII 5600 Granite Parkway
Plano, Texas 75024 800-2FANNIE (800-232-6643) |
For information related to servicing mortgage loans. |
| Fannie Mae Ethics | email: fm_ethics@fanniemae.com
Phone: 888-FM-ETHICS(888–363–8442Web: https://www.fanniemae.com/fmethics |
For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements. |
| Fidelity Bond and Errors and Omissions | fidelity_bond_and_errors_and_omissions_claims@fanniemae.com | For reporting fidelity bond and errors and omissions losses and policy changes |
| Fannie Mae Websites |
https://singlefamily.fanniemae.com |
For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae |
http://www.fanniemae.com/portal/index.html |
Corporate website | |
| Fixed-Income Investor Helpline |
800-2FANNIE (800-232-6643) |
For information related to fixed-income securities, including MBS, debentures, and preferred stock |
| Fannie Mae Offices |
https://www.fanniemae.com/about-us/contact-us |
To connect with us by mail, email, or phone |
| Lender Eligibility and Compliance Unit |
Audited Financial Statement (AFS) page |
For submission of financial reports |
Loan Quality Center (LQC) Digital Data Control Team
LQC File Receipt and Assignment |
DDC_inventory@fanniemae.com
Fannie Mae Loan Quality CenterGranite Park VII 5600 Granite Parkway Plano, TX 75024 |
For inquiries related to loan file and/or documentation submissions. |
| MERS Program Office |
mers_users@fanniemae.com |
To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS |
| Mortgage Fraud Reporting |
https://fims.my.salesforce-sites.com/MortgageFraudReport/ 800-2FANNIE (800-232-6643) |
To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities |
| Mortgage Operations |
For less than 50 adjustments: LSDU Loan Servicing Data Utility For more than 50 adjustments: |
To request post-purchase adjustments |
| Mortgage Record Change Form Address |
Fannie Mae Attn: Government Claims Manager Granite Park VII 5600 Granite Parkway Plano, Texas 75024 or P.O. Box 650043 Dallas, TX 75265-0043 |
The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080) |
| Onboarding Team | sellerservicer_react@fanniemae.com | To obtain reactivation requirements after a seller or servicer has been terminated |
| Project Eligibility Review Service (PERS) Project Submission | pers_projects@fanniemae.com | To submit a complete PERS package via email, including all relevant supporting documentation. |
| Privacy Office |
privacy_workinggroup@fanniemae.com or |
To request permission to use Fannie Mae’s name or to provide written notice of a Cybersecurity Incident, data breach, or To provide notice of borrower enrollment in a state Address Confidentiality Program |
| Registration and Account Management |
Registration and Account Management on Fannie Mae’s website: https://singlefamily.fanniemae.com/applications-technology/technology-manager |
To obtain the Software Subscription Agreement and other technology registration forms |
| Servicing Solutions Center |
servicing_solutions@fanniemae.com 800-2FANNIE(800-232-6643) Option 1, Option 3 |
For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions |
| Single-Family Certification and Custody Team |
certification_sf@fanniemae.com 1-800-2FANNIE (800-232-6643) Option 1, Option 5 |
For assistance with document certification and bailee letter information |
| Single-Family Loan Delivery and Acquisitions Team |
acquisitions_loan_delivery@fanniemae.com 1-800-2FANNIE (800-232-6643) Option 1, Option 4 |
For assistance with loan delivery related questions or for submission of Form 360 and Form 482 |
| Single-Family Lender Approval |
https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer
|
For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC |
| Trust Agreement and Prospectus Requests |
800-2FANNIE (800-232-6643) Fannie Mae Attn: Fixed Income Investor Marketing 1100 15th Street, NW Mailstop 2H-3S/17 Washington, DC 20005 |
To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement |
| U.S. Department of Education Federal Student Aid website | https://studentaid.ed.gov/sa/types/loans/interest-rates | To obtain current prevailing student loan interest rates |
