In our Special Topics series, we look closely at data collected through our National Housing Survey®, Mortgage Lender Sentiment Survey®, and customized research to explore specific trends, challenges, and opportunities facing consumers and mortgage lenders in today’s housing market.
APIs Are Reshaping Business Strategy
May 18, 2017
Businesses are increasingly using Artificial Intelligence (AI), Application Programming Interfaces (APIs), and distributed ledger technology (also known as “blockchain”) to reduce errors and costs, speed up transactions, and drive richer and better customer service. We surveyed senior mortgage executives to learn about lenders' views on data strategy and technological innovation in general, and, specifically, to understand their experience with APIs and Chatbots.
Integration: Key to Future Mortgage Technology Success
March 13, 2017
A new generation of companies has emerged over the past few years to transform mortgage origination and servicing by digitizing transactions and removing manual steps. Their goal is to more closely align the consumer and lender experience with current online leaders, such as Amazon and Uber. We surveyed senior mortgage executives through our unique quarterly Mortgage Lender Sentiment Survey® to understand lenders’ views of and experiences with next-gen technology service providers in the housing and mortgage space. We found that lenders do see new technology as the key to improving the customer experience but many face significant barriers in adopting and integrating these tools.
Recent homebuyers are flocking to mobile mortgage resources and may encourage new mortgage market entrants
December 5, 2016
Consumers’ mobile experiences with leaders such as Amazon are reshaping their expectations in all aspects of their lives, including their financial and mortgage activities. To better understand the impact of mobile technology on the consumer mortgage experience, we surveyed 1,200 low- and moderate-income homebuyers about their recent mortgage shopping and origination activities.
Student Debt: Whose Homeownership Rate Does It Hurt Most?
July 28, 2016
Having a college degree can increase one's income potential, but it often comes with the burden of student loan debt. Our ESR Group analyzed National Housing Survey data to examine the net effect of student loans and obtaining at least a bachelor's degree on homeownership likelihood.
Lenders Look to Technology for Efficiency and to Improve the Consumer Experience, But Do Not Fully Embrace Uber-Like Industry Disruptions
July 26, 2016
Many companies today are leveraging digital platforms to meet increasing consumer demand for simple, transparent, and consumable transactions. By comparison, the mortgage industry has lagged when it comes to technology innovation. Our Economic & Strategic Research Group surveyed senior mortgage executives through the Mortgage Lender Sentiment Survey to examine lenders’ experiences with mortgage technologies and their views about innovation in the industry.
TRID: Larger Lenders Have the Advantages for Now
May 11, 2016
In February, Fannie Mae's Economic & Strategic Research Group (ESR) surveyed senior mortgage executives to examine lenders' experiences with implementing TRID requirements and their views about the impact of TRID on their operation, the competitiveness of the mortgage industry, and consumer behaviors.
Fannie Mae Survey Shows Profit Margin Compression a Top Issue for Mortgage Executives
March 3, 2016
Over the past eight quarters, Fannie Mae's Economic & Strategic Research Group surveyed senior mortgage executives to examine the factors that are driving lenders’ profit margin expectations and the strategies they plan to employ to address their profit margin outlook.
How Lenders Plan to Grow their Mortgage Business in 2016
February 24, 2016
Last year turned out to be a positive one for the mortgage market, but lenders face a tougher operating environment in 2016. Fannie Mae's Economic & Strategic Research Group surveyed senior mortgage executives in November 2015 to examine their origination and servicing outlooks and identify their concerns heading into 2016.