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Mortgage Lender Sentiment Survey

Lenders Look to Technology for Efficiency and to Improve the Consumer Experience, But Do Not Fully Embrace Uber-Like Industry Disruptions

July 26, 2016

Today's consumers access myriad products and services via digital platforms that make it more efficient, simple, and pleasant to conduct their business. Amazon, Apple, and online banking services are leveraging digital platforms to meet increasing consumer demand for simple, transparent, and consumable transactions. Historically, the mortgage industry has been somewhat slow when it comes to technology innovation. Recently, a growing number of mortgage originators, origination platform solution providers, and fintech start-ups are introducing innovative technology platforms to not only drive operational efficiency but, equally important, to provide a better consumer experience.

Fannie Mae's Economic & Strategic Research Group (ESR) surveyed senior mortgage executives in May 2016 through its quarterly Mortgage Lender Sentiment Survey® to examine lenders' experiences with mortgage technologies and their views about innovation in the mortgage industry. Read the FM Commentary and data presentation for the full findings.

Lenders' experiences with mortgage technologies and views on innovation

Downloads and Related Links
FM Commentary
MLSS Topic Analysis data presentation (PDF)

Mortgage Lender Sentiment Survey Archive
Click here for an archived list of Fannie Mae's Mortgage Lender Sentiment Survey results.