Need Help Resetting Your Password?
Use the Password Management Tool to get help with your user ID or password. Note: If your account is locked or deactivated, contact your Technology Manager or Profile Access Manager Administrator.
* For Uniform Collateral Data Portal (UCDP), call 1-800-917-9291.
** Support for Desktop Originator®, Desktop Underwriter®, and Home Counselor Online™ is also available on Saturday, 10:00 a.m. to 5:00 p.m. ET. View the DO/DU Holiday Support Schedule.
For support related to all Multifamily technology,
For Fannie Mae invested loans
Contact the Servicer Support Center at 800-2FANNIE (800-232-6643). Servicing specialists are ready to assist you 9:00 a.m. to 6:00 p.m. ET, Monday thru Friday, or by e-mail below.
For Non-Fannie Mae invested loans Servicers that have Home Affordable Modification-related questions about non-Fannie Mae mortgages should call 1-866-939-4469, available 9:00 a.m. to 9:00 p.m. ET, Monday through Friday, or by email at email@example.com.
Information about Fannie Mae's financing options on rental housing with five or more units or apartments. Email the Fannie Mae Resource Center or call 800-2FANNIE (800-232-6643).