Contact Us

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Contact Us

Fannie Mae provides a number of resources for information about our company, business, and efforts to provide liquidity to the market, stabilize communities, and help homeowners. Please contact us through any of the resources listed below. 

For Consumers

KnowYourOptions.com™
Our Know Your Options website provides information on all aspects of homeownership, including tips for renting, purchasing, or refinancing your home and options to avoid foreclosure for those struggling to pay their mortgage. Visit the site.

Fannie Mae Resource Center
For consumer inquiries regarding foreclosure prevention, underwriting and servicing policies, issues with a listing agent, or to escalate a concern with a HomePath property, email the Fannie Mae Resource Center or call 1-800-7FANNIE (1-800-732-6643).

Mortgage Help Centers
Fannie Mae Mortgage Help Centers are available to homeowners with mortgage loans owned by Fannie Mae who are struggling to pay their mortgage. Contact information can be found at KnowYourOptions.com/help. Find out if Fannie Mae owns your loan by visiting KnowYourOptions.com/loanlookup or by calling 1-800-7FANNIE.


Written Correspondence

Fannie Mae
3900 Wisconsin Avenue, NW
Washington, DC 20016-2892

Contact Information by Group
You can contact the appropriate group below. 
Remember:  Email is not a secure communication method; do not send Social Security numbers or financial account information via email.

Career Opportunities
Find out how to seek employment with Fannie Mae. Learn more.

Doing Business with Fannie Mae
Information on applying to become a potential Fannie Mae Appraiser, Real Estate Broker, Listing Agent, Repair Contractor, Eviction Attorney, Closing Agent/Title Company, or other REO Professional. For information on supplier diversity and HERA, email supplier_diversity@fanniemae.com.  For supplier registration and REO vendor registration problems, email vendor_desk@fanniemae.com.

Fannie Mae's Mortgage Fraud Program
Information and resources about how to prevent and detect mortgage fraud whether perpetrated by a borrower, a lender, or another person or institution.  Email the Mortgage Fraud Program or call 1-800-7FANNIE (1-800-732-6643) for more information or to report suspected mortgage fraud.

Investor Relations
Information for investors and potential investors in Fannie Mae's common stock, about the company's financial performance, and about disciplined management of credit risk and interest rate risk. Email Investor Relations or call 202-752-7115 for more information.

Fixed-Income Marketing
Provides information to investors and potential investors about Fannie Mae fixed-income securities. Email Fixed-Income Marketing or call 1-888-BOND-HLP (1-888-266-3457) for more information.

Mortgage-Backed Securities
Information about Fannie Mae securities and their ability to fit a wide range of needs for MBS investors. Email Mortgage-Backed Securities or call 1-800-237-8627 for more information.

Multifamily Business
Information about Fannie Mae's financing options on rental housing with five or more units or apartments.  View the Single-Family and Multifamily Business Contacts page.

Regional Offices
Fannie Mae operates regional offices in Atlanta, Chicago, Dallas, Pasadena, and Philadelphia. These offices serve as day-to-day contacts for our business customers (mortgage lenders).  Contact a Regional Office.

Single-Family Business
Information about Fannie Mae's products and services for single-family mortgage lenders. View the Single-Family and Multifamily Business Contacts page. 
Homebuyers and homeowners looking for information about a Fannie Mae lender or mortgage, please email the Fannie Mae Resource Center or call 1-800-7FANNIE (1-800-732-6643).

Technology/Customer Contact Center
Provides product information and technical assistance on Fannie Mae's technology tools. For support related to all Single-Family technology, call 1-877-722-6757. For support related to all Multifamily technology, call 1-888-326-6433. See Single-Family and Multifamily Technology Support for details.